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ABOUT ME

I have had the great fortune of working on some truly inspiring projects while furthering my education and strengthening my skills. I believe in the power of working together to create a whole that is greater than the sum of its parts. For more information about my career experience, past projects, and current work portfolio, get in touch today.

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RESUME

Past Experience

Front Office Assistant 

June 2022 – Current

  • Open and close the clinic, locking and unlocking the doors, and maintaining a clean waiting area

  • Welcome all On-Site Clinic patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process

  • Answer multi-phone lines, filing, faxing, scanning documentation and completing daily patient callbacks

  • Collect all insurance information, verify patient demographics, process payments, and complete phone sheets

  • Discharge patients, verify their information, and provide them with anything needed to leave such as discharge papers, prescription, or work/school excuses

Marketing Communications Coordinator

December 2021 – May 2022

  • Formed partnerships with companies in the Telecommunications industry developing new business and help their business expand into new markets through door to door sales 

  • Worked collaboratively in team development as an account manager for new clients

  • Mastered all client product knowledge in order to be able to answer any consumer inquiries and recommend any products and or services that may fit their needs 

  • Handled each customer interaction with the utmost professionalism while also following compliance guidelines

  • Closed sales with select consumers and ensure that they are fully educated on all product and service benefits

  • Maintained open lines of communication with leadership and management as well as other Customer Service Agents 

  • Participated in leadership development and assist in training newer Customer Service Agents 

  • Contributed any thoughts and ideas during daily team meetings on how to improve processes and interactions with client consumers 

  • Recognized as Rising Leader

  • Invited to participate in exclusive networking webinars

  • Selected to lead weekly motivational meeting

Service Dispatch Coordinator

 March 2021 - December 2021

  • Maintained quality service by enforcing quality and customer service standards; resolving any customer service problems; identifying trends; recommending process improvements

  • Ensured that all SLA s are met and escalated to management as needed 

  • Scheduled return trips ensuring DNE is accurate and provide quotes for additional work as needed 

  • Obtained updates on each of their calls and kept the customer informed about each call from the start of the call until the completion of the call

  • Collaborated with Inventory Manager to complete yearly and quarterly subcontractor inventory reviews 

  • Retained highest service call completion rate

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